YOUR FIRST VISIT

Please follow these steps to book an appointment and to secure your coverage by your insurance company:

• Step 1: For NAS, AXA, METLIFE, NGI, MSH, Neuron, and ALMADALLAH insurance holders, send a copy of your insurance card and Emirates ID (front and back) to either DISC WhatsApp# +971-052-121-4295 or send a scanned copy of each card to insurance@disc-me.com for an eligibility check
• Step 2: If you’re eligible, you may book an appointment with our Sports or Family Medicine Specialists for an initial consultation for pre-approval referral purposes.
• Step 3: Since most of our services fall under Complementary and Alternative Healthcare, we need to secure the approval before booking with a Chiro, Osteo, or Physio.
• Step 4: Pre-approval request will be sent to your Insurance Provider and usually takes 24-48 hrs.
• Step 5: Once approved, you will be contacted by our team to book an appointment.
• Step 6: Deductibles and Co-payment are as per your insurance policy.

For Pay and Claim (reimbursement), please follow these steps to book an appointment:

• Step 1: Call your insurance provider and check if you have coverage for reimbursement outside your network before you begin treatment.
• Step 2: Please check specific coverage for Sports Medicine, Family Medicine, Chiropractic, Osteopathic or Physio.
• Step 3: Ask what are the requirements needed for you to be able to claim back your money. If your insurance company needs a referral, we can help you with this, but we can only give a referral from Sports or Family Medicine Specialist. If your insurance company requests a referral from a GP or an Orthopedic Surgeon, we can give you a list of contacts if you don’t already have your own practitioner.
• Step 4: Make the appropriate appointment.
• Step 5: We can assist you with all the documentation process.